Frequently asked questions

About Product

1Do you accept OEM project?
OEM order is warmly welcomed in Zenithceramic and we have lots of successful experiences in doing OEM projects.
2What primary products does your company provide?
We provide ceramics mugs, coin banks , ceramic decorations, flower pots,dinner set etc. include on-glaze and underglaze.
3What about the lead time for mass production?
Frankly speaking, it depends on the order quantity and the season you place the order. Generally, we suggest that you start inquiry 60 days before the date you would like to get the products at your country.
4Can you do the designs for us?
Yes. We have a professional team with rich experience in packaging box design and manufacturing. We can manufacture the products as per your requirements.
5How to proceed an order for ceramic items?
Firstly let us know your requirements or application. Secondly We quote according to your requirements or our suggestions. Thirdly customer confirms the samples and places deposit for formal order. Fourthly We arrange the production.

About Sample

1Can I have a sample order for ceramic product?
Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
2How long can I expect to get the sample?
It will be ready for delivery in 7-15 days. The samples will be sent to you by express. You can use your own express account or prepay us if you do not have an account.
3Are your samples free or need cost?
Actually it depends on the products, Some items may be charged as per value and quantity. pls contact us.

About Price and Payment

1When can I get the price?
We usually quote within 24 hours after we get your inquiry.
2What kind of payment do you accepted?
Payment welcome T/T, L/C, West Union, Paypal, MoneyGrem.